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Telephone: 01268 775585
Email: service@caretech.co.uk
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Company Profile

Caretech UK Ltd has built up a vast expertise in the Repair, Maintenance and Installation of a wide variety of equipment, and has come to be recognised by Manufacturers, Suppliers and Health Authorities for the standards to which we perform. Caretech is currently ranked number one by the NHS Supply Chain for the service and maintenance of hoists beds, stair lifts, baths and bath-lifters.

As an accredited service agent for most companies manufacturing the product ranges shown, we can undertake Repair, Maintenance and Modification of all their product ranges.

We employ only fully trained Engineers who are able to carry out repairs and maintenance to a wide range of equipment. Regular training is undertaken both in-house and with original equipment manufacturers.

Electrical Portable Appliance Testing can be carried out in order to conform to local and IEE regulations and batteries can be Discharge Tested to give accurate capacity information and fault finding.

At Caretech UK Ltd we use a computerised record system able to give accurate historical information including Product type, Serial numbers, Condition, Location, and Costs together with the usual detailed Service records, Site Log reports and Certification details.

As an approved NHS contractor, we are well used to the requirements of Estates, Maintenance & Supplies Departments and we are able to tailor our services to the individual requirements of each site.

We specialise in maintenance contracts including full emergency cover or 'one off’ repair / maintenance orders can be undertaken. Where appropriate all necessary Safety Tests can be carried out and Certification provided.

With vast industry experience and excellent contacts with manufacturers, we have accumulated a detailed library of manufacturer specifications and service information. In addition, a wide knowledge of necessary spare parts has been gained and most are held on stock for immediate use.


Environmental Policy


As a leading company in the assistive technology sector, Caretech UK Ltd and its employees are committed throughout the Company’s business processes to protect and respect the environment, ensure responsible use of natural, finite, resources and minimise negative impacts on the local, regional and global environment. In pursuit of this commitment to pollution prevention, we will: -

  • Ensure continual improvement of the company’s environmental performance by regular reviews and monitoring.
  • Comply with all applicable environmental legislation, codes of practice and other standards to which the company subscribes.
  • Identify key environmental aspects, set targets and through continuous improvement, avoid, reduce or control such aspects wherever reasonably practicable.
  • Use energy, materials and natural resources efficiently and in a more sustainable manner.
  • Train company staff in aspects of environmental management which relate to the remit of their delegated responsibilities.
  • Provide relevant and practical information, instruction and training to anyone working on our behalf whose operations can or may have a significant impact on the environment.

All of the staff and employees of Caretech UK Ltd understand and support this policy, and actively contributes to continual improvement of our service to the customers whilst at the same time improving environmental performance.

Mr A P Mears
Managing Director

June 2016

Health & Safety General Policy

Caretech UK Ltd. believes that one of its most important functions is the prevention of accidents and ill health. We do not wish any of our employees or any other person to suffer as the result of our activities or work processes. To this end, we comply rigorously with all health and safety legislation, codes of practice, best guidance and work methods available.

We provide, so far as is reasonably practicable: a safe system of work; safe plant and equipment; safe means of handling and transporting articles, substances and people; adequate training, instruction, information and supervision; a safe place of work with safe access and egress; a safe and healthy environment; adequate welfare facilities.

We also ensure that the way we carry out our work does not affect the health and safety of persons who are not our employees, for example, visitors and contractors.

It is also recognised that where we produce articles and substances for use at work, or we erect or install any plant or equipment, we have a duty to ensure the health and safety of those who use them and make available all the required information for their health and safety.


Synergy & Harmony

Using teamwork and technology to deliver client satisfaction

These days the term teamwork doesn’t seem to mean as much to many people. It does to us.

For any given job, forward planning (from the engineers making sure they have the right kit) and the engineering knowledge we possess to the excellent information supplied by the office . the most efficient in the business & proving, yet again, that we truly are first class.

How do we achieve this?

Every Caretech engineer carries a PDA (Personal Digital Assistant) with an interface which allows real time allocation, updating & completion of field service jobs linking the engineer to our office based system.

They are given full visibility of all jobs allocated to them, equipment details, and equipment job history. The engineer can then identify details of any additional work required, as well as parts needed and has access to parts availability information.

Staff Training

The best investment

Caretech continues to invest heavily in staff training in all activities - for engineers in product installation, maintenance and servicing of ALL products that may be encountered along with the very latest equipment, not just a single range that a manufacturer produces; administrative staff in accounting and customer relationship management; and all staff with our operations system that enables a smooth and seamless interaction with clients.

With our commitment to constant improvement and attention to detail, you won’t be surprised to learn that Caretech is an ISO 14001 registered company and that our engineering staff are also part of that accreditation.

Customer Care

It’s not just about finding new business

Many companies in the business world focus all too much on finding new customers that they tend to overlook their existing ones. That’s simply not the case at Caretech.

Customer care is paramount at Caretech

We aim to make every single contact that you have with Caretech both productive and a pleasure. Whether it’s a warm, welcoming and helpful telephone conversation regarding scheduling a service, a new sales enquiry or an emergency call out, we don’t lose site that we are here to assist you in the most efficient manner possible.

Capacity for Growth

Large enough for scalability, small enough for flexibility

Our workforce is of a size which ensures continuity of cover in the event of holidays or sickness, yet not having the overhead of being over-staffed.


Working Together

Interaction, information and tracking

Our customer web interface facility allows our customers to access (via the internet) information about their equipment, contracts and jobs, as well as giving them the ability to log jobs and request quotes.

Caretech UK Ltd, Philton House, 19 Sirdar Road, Brook Road Industrial Estate, Rayleigh, Essex SS6 7XF
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